Service Terms and Conditions

"1. Booking and Payment
● Deposit: A 50% non-refundable deposit is required to secure your booking.
● Full Payment: Full payment must be received 2 days prior to the tour/activity date.
● Payment Methods: We accept payments via Online payments
● Booking Confirmation: Your booking will be confirmed upon receipt of deposit and/or full payment and issuance of a confirmation email/voucher.
2. Cancellations and Refunds
● Cancellations by Customer:
○ Cancellations made more than 2 days prior to the tour/activity date may receive a refund of 50% of the deposit paid.
○ Cancellations made between the booking date and 2 days prior to the tour/activity date will incur a 10% cancellation fee.
○ Cancellations made less than 2 days prior to the tour/activity date will receive no refund.
○ No-shows will be charged the full price of the tour/activity.
● Cancellations by Company:
○ We reserve the right to cancel a tour/activity due to unforeseen circumstances (weather, insufficient bookings, etc.). If we cancel, you will be offered a full refund or the option to reschedule.
3. Changes and Modifications
● Itinerary Changes by Company: We reserve the right to make changes to the tour/activity itinerary due to unforeseen circumstances. We will endeavor to provide alternative arrangements of similar value.
● Changes Requested by Customer: We will try to accommodate reasonable changes requested by you, subject to availability and any additional costs.
4. Insurance
● Travel Insurance: We strongly recommend that you obtain comprehensive travel insurance that includes cancellation coverage, medical expenses, personal belongings, and emergency evacuation.
5. Liability
● Assumption of Risk: You acknowledge that participating in tours/activities may involve inherent risks. You assume full responsibility for any risks, injuries, or damages that may occur.
● Waiver of Liability: You agree to release and hold harmless GRN Asset Solutions trading as Tulbagh Trails, its employees, and agents from any liability, claims, or damages arising from your participation in the tour/activity.
● Company's Liability: Our liability is limited to the total price paid for the tour/activity. We shall not be held liable for indirect, incidental, or consequential damages.
6. Health & Safety
● Physical Fitness: You acknowledge that our tours/activities may require a certain level of physical fitness. It is your responsibility to ensure you are fit enough to participate.
● Medical Conditions: Please inform us of any pre-existing medical conditions that may affect your participation.
● Compliance with Instructions: You agree to follow the instructions of our guides and staff at all times for your safety and the safety of others.
7. Photography & Filming
● Promotional Use: You grant us permission to use any photographs or videos taken during the tour/activity for promotional purposes, unless you express otherwise in writing.
8. Governing Law & Jurisdiction
● Governing Law: This agreement shall be governed by the laws of the Republic of South Africa.
● Dispute Resolution: Any disputes arising from this agreement shall be resolved through mediation.
9. Acceptance of Terms
● By booking a tour/activity with GRN Asset Solutions Trading As Tulbagh Trails, you signify your agreement to and acceptance of these Terms and Conditions.
Important Notes
● Modify as Needed: Change the percentages, time frames, and other details to match your specific business practices.
● Legal Counsel: Always have a legal professional review your terms and conditions to ensure they are legally sound and protect your business.
● Clear Communication: Make sure your guests are provided with these terms and conditions well before the tour/activity date.

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